Finger Lakes Business Services, Inc. (FLBS) has completed the purchase of the Telephone Answering Service operations of S.T.A.T. Communications, Inc. (STAT). (STAT has been in business serving the Upstate New York region since the 1950’s and continues to provide all its other services.)
This former STAT operation is now part of FLBS’ AnswerUSA Group Division and is known as Answer Watertown. Its clients are being served from an office on Public Square in downtown Watertown, along with staff in 3 other offices (Auburn, Syracuse and Tampa). The combination of offices provides additional support to assist with call handling.
“We are pleased to add the former STAT clients to our service area”, says Gardner McLean, President of FLBS. “Most of the clients are located in the North Country and Utica areas, which fits nicely into our network. We have gained a nice team of experienced staff to make the transition smooth. We look forward to serving this new client base.”
Clients have been transitioned to the AnswerUSA system without interruption in service and are now benefiting from the continued investment in new technology and customer focus. The process of transitioning is extensive because of the unique scripting that the AnswerUSA system provides. This includes a thorough analysis of each account and individualized programming for each client. In addition to the STAT staff, the division has hired several new employees to compliment the new site.
This is the 11th answering service acquired by FLBS. The company previously purchased operations in Auburn (NY), Ithaca (NY), Syracuse (NY), Oswego (NY), Rome (NY), Tampa (FL), Brandon (FL), Steamboat Springs (CO), Greeley (CO), Hotchkiss (CO), and now Watertown.
Answer Watertown is a full-service call center. In 2015, the Auburn, Syracuse and Tampa offices were each honored with the exclusive 2015 ATSI Award of Excellence. The Award of Excellence is a program that provides independent testing of quality in customer service levels.
According to industry sources, AnswerUSA ranks in the top 5% of all 3,000 answering services in the country in terms of size, with over 1,300 clients and 70 employees. Answer Watertown joins existing call centers: Answer Finger Lakes, Answer Syracuse, Answer Bay Area, under the Answer USA Group umbrella.