2017 ATSI Award of Excellence

Answer Watertown has been honored with the exclusive ATSI 2017 Award of Excellence for the 2nd consecutive year. This achievement is also marked with a significant TOP TEN finish, after only 2 years of competing.  This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK.  Answer Watertown was presented with the award at ATSI’s 2017 Annual Convention held at Palmer House Hilton in Chicago, IL.

Answer Watertown President, Gard McLean (right) receiving the 2017 TOP TEN Award from ATSI President Doug Robbins

“Our Watertown team works as a team and it’s why they’ve moved up in the rankings so quickly.  This year’s Top Ten finish is the result of great training, commitment to the company and a willingness to encourage each other to be the best.  They’re a group of people that truly enjoy working together.  I’m very proud of the example they set in our company.”, says Gardner McLean, President of Answer Watertown.

Independent judges are contracted by ATSI to evaluate message services over a six month period.  The scoring criteria include Response Time, Courteousness of Representative, Accuracy of Call, Knowledge of Account, and Overall Impression of Call.

“The ATSI Award of Excellence Program recognizes that excellence requires a level of service that considers the caller first in every aspect of the call.”  Says ATSI President Doug Robbins,  “Companies that earn this award are continuously focusing on delivering excellence in customer call handling.  It is truly an honor!”

The award started 21 years ago as a means to improve the overall quality of the call centre industry by setting expectations and measurements to ensure a successful call handling experience.

Now a two-time winner Answer Watertown earned the Bronze Award for two consecutive years.